App Store

The App Store is where an administrator decides which apps their organization can use. This article covers browsing it, turning an app on, and — importantly — the difference between the several ways of turning one off.

Administrator access required

You need to be a tenant administrator or a developer administrator. The Uninstall tab is developer administrators only.

Accessing the App Store

Click the Apps button — the grid icon in the header, available on every page — and choose App Store. See Finding and Opening Your Apps if it is not listed.

Finding Your Way Around

The App Store is a two-panel screen:

• On the left, a compact list of apps grouped by category. Each row carries the app’s name, a dot when it is enabled, and its enable toggle — so you can turn something on without leaving the list.
• On the right, a detail pane for whichever app is selected.

On a narrow screen the pane becomes a panel that opens when you tap a row.

Narrowing the List

Above the list are a Search apps… box and three filters:

Filter	Options
Status	All, Enabled, or Available. Each carries a live count, so Enabled (7) tells you how many apps you are running without counting rows.
Tier	All, Free, Premium, Custom
Category	All Categories, Communication, Administration, Business Management, Integrations

Filter everything out and you get “No apps found — Try adjusting your filters.”

What the Detail Pane Tells You

• Screenshots of the app, where the publisher supplied them
• The full description, longer than the one-liner in the list
• Requires — other apps this one depends on. If they are not enabled, enable them first
• Category
• Access — Admin only or All users, so you can see who will be able to reach it
• Type — where the app comes from
• Enabled by — who turned it on, once it is enabled

Enabling an App

1. Select the app, or use the toggle on its row.
2. Confirm when asked. Enabling is not instant and not silent — it triggers a deployment, so GrndCtrl checks that you meant it.
3. Watch the status. The app shows Installing… with a spinner while its infrastructure is set up, refreshing every few seconds on its own.

Enabling an app does not give anyone access to it

That is a separate step, on the Extensions tab of Tenant Administration, where you assign the groups that may use it. An enabled app with no groups assigned is invisible to everyone. See Getting Access to Apps and Extensions.

When a Deploy Fails

If the deployment does not complete, the app shows Failed. Open it and click Retry — the same button that reads Redeploy on a healthy app. Redeploy re-runs the deployment without disabling the app, so it is safe to use on something people are relying on.

Turning an App Off: Four Different Things

These are not interchangeable, and the differences matter

Reaching for the wrong one either fails to free anything, or destroys data you wanted to keep.

Action	What it does	Who can do it
Disable	Stops traffic to the app. Its infrastructure and all of its data stay in place. Re-enabling picks up where you left off. This is the reversible option.	Tenant administrator
Uninstall	Destroys the app’s infrastructure and its data. Runs after a grace window, and is not reversible once destruction starts.	Developer administrator
Remove group access	Leaves the app enabled but takes it away from particular people. Done on the Extensions tab of Tenant Administration, not here.	Tenant administrator
Unpublish	Withdraws the app from the store for everyone. This is the publisher’s action, not yours.	The app’s publisher

Disabling an App

Turn the app’s toggle off, or use the button in the detail pane. Traffic stops immediately; nothing is deleted.

Disabling does not free up the app’s infrastructure

If you are disabling something to reduce cost or clear out a trial, disabling alone will not do it — you need Uninstall.

Uninstalling an App

Developer administrators only, and destructive

If you do not see an Uninstall tab beside Store, you do not have this permission — which is deliberate.

The tab states its own terms plainly: disabling an app stops traffic but keeps its infrastructure and data; uninstalling destroys both after a grace window, cancelable until destruction starts.

How It Works

1. Disable the app first. Only disabled apps can be uninstalled. If the tab is empty you will see “No disabled apps — disable an app in the Store tab first; it becomes uninstallable here.”.

2. Click Uninstall… on the app. You must type to confirm — there is no single-click path to this.

3. The app moves to scheduled, and the row records who scheduled it, when, and the date after which everything is destroyed.

4. During the grace window you have two choices:

   • Cancel uninstall — calls it off. The app goes back to being merely disabled, data intact.
   • Destroy permanently now… — skips the wait. Also type-to-confirm.

The grace window is the safety net

Once destruction starts, the app’s data is gone and Cancel is no longer offered. If you are not certain, let the window run rather than choosing Destroy permanently now.

Notifications and the Audit Trail

Every transition — scheduled, canceled, started, and completed — is emailed to the recipients configured on this tab, and recorded in an audit table below it showing When, the app, the Action, and Detail.

Check the recipient list before you schedule anything

If it is empty, GrndCtrl warns you that nobody will be notified. A destructive action nobody hears about is how a scheduled uninstall runs unnoticed.

App Tiers

Every app carries a tier badge:

Badge	Meaning
Free	Included with GrndCtrl at no extra cost.
Premium	Requires licensing. Talk to your NXT contact if one you want is not available.
Custom	Built for your organization specifically.

The Apps Documented Here

Every app below has its own guide. Where an app has a separate article for the people who administer it, that one is listed too — the administrator’s guide is linked from the top of each user guide.

App	What it is for
Key Management	Store the API keys, tokens and passwords your integrations use
Credential Hub	Track certifications, licences and professional memberships
Service Hub	Ask an internal team for help, and work the resulting queue
Scheduling	See who is free and book a meeting without leaving GrndCtrl
Change Management	Put a proposed change through review before it happens
Employee Phone Program	Request a company line, move a number, or add an international plan
Quote Generator	Turn an RFQ into a priced, formatted quote
Care Fund	Give to the Care Fund straight from your paycheck
Inventory	Track company assets across offices, with QR labels for the field

Not every app appears in your App Store

Which ones are available depends on what your organization has licensed, and which of those an administrator has enabled. An app missing from this list simply has no Help Center guide yet.

Troubleshooting

I enabled an app but nobody can see it

Solutions:

1. Enabling and granting access are two separate steps — enabling alone is not enough.
2. Go to Tenant Administration → Extensions and check whether the app reads “Not visible (no groups assigned)”. Assign a group and it clears.
3. Have the affected users sign out and back in — permissions load into the session at sign-in.
4. Full walkthrough: Getting Access to Apps and Extensions.

An app is stuck on “Installing…”

Solutions:

• Give it a moment — the status refreshes on its own every few seconds, so it may already be finishing.
• If it turns to Failed, open the app and click Retry.
• If it fails repeatedly, contact support with the app name.

An app will not enable

Solutions:

• Check the Requires list in its detail pane — it may depend on another app you have not enabled yet.
• A Premium app also needs to be licensed for your organization.

I cannot find the Uninstall tab

Solutions:

• The tab only appears for developer administrators. A tenant administrator can disable an app but not destroy it.
• If you need an app destroyed rather than disabled, ask a developer administrator or contact NXT support.

Related Articles

• Getting Access to Apps and Extensions — The step after enabling: granting your groups access
• Finding and Opening Your Apps — How users reach the apps you enable
• Tenant Administration — Users, groups, extension access, and GrndCtrl Access
• Connecting Your Systems with Integrations — Setting up the integration-class apps