GrndCtrl Help

Every GrndCtrl guide in one place: getting started, the everyday features, your apps, the AI assistant, and the settings administrators look after.

• What is GrndCtrl — what it does and who it is for
• Getting started — sign in, find your way around, install it on your phone
• Finding and opening your apps — the App Drawer and the Home cards
• Getting access to apps — what has to be true before an app opens

• What’s Happening — company announcements
• Company Calendar — pay days, holidays and events
• Good News — share wins with your group
• Helpful Links — your company’s tools in one directory
• Feedback Portal — ask for a feature and vote on others

• App Store — turn an app on for your organization
• Quote Generator Help — every Quote Generator guide
• Template Builder — the documents your quotes are printed on

• Documents and AI chat — ask questions of your company’s documents
• AI chat tools and smart search — what the assistant can reach for
• Customizing AI responses — make answers shorter, longer or plainer
• GrndCtrl Chat — the assistant in its own window, on your desktop or phone
• Chat feedback — rate an answer down, and read our reply when we fix it

• Designing a template — pages, flowing sections and boxes
• Page setup, headers and footers — paper, margins, fonts and colour
• Images and assets — logos, artwork and fonts
• The section library — build a page once, reuse it anywhere
• Previewing and publishing — check a template and make it live

• Credential Hub — your certifications and licences
• Your team’s credentials — for managers
• Administering Credential Hub — types, state rules and roles
• Scheduling — see who is free and book a meeting

• Care Fund — give from your paycheck
• Administering the Care Fund — process elections
• Employee Phone Program — request a company phone line
• Administering the Phone Program — program settings and connections

• Inventory — where each item is and who has it
• Administering Inventory — list types, scan rules and statuses

• Service Hub — ask an internal team for help
• Working the Service Hub queue — for agents
• Administering Service Hub — catalog, routing and hours
• Raising a change request — the change matrix and its review
• Administering Change Management — users and review groups

• Key Management — store and rotate keys and passwords
• Administering Key Management — roles, connections and expiry

• Your document library — what the assistant can read
• Connecting your systems — the Integrations Hub
• Composite tables — combine your synced data

• Tenant administration — users, groups and enabled apps
• Branding and settings — colors, logo and AI policies
• Turn on document sharing — who may share, and the rules for outside links
• Managing What’s Happening — announcements and the calendar
• Good News admin — groups and moderation
• Helpful Links admin — categories and links
• Feedback admin — moderate and answer requests

• Prompt management — the policies that steer the assistant
• Conversation analytics — how chat is being used
• Admin chat and message analysis — what happened inside one answer

• Why can’t I see this page? — access denied and missing pages
• Frequently asked questions
• Submit a support ticket — reach the NXT team