Contributing to the Care Fund

The Care Fund takes a contribution straight out of your paycheck — either a fixed amount every check, or a single donation. You choose the amount and sign an electronic payroll authorization; HR processes it from there. This article covers the whole flow, including the signature each change needs.

Before you begin

An administrator first has to enable Care Fund from the App Store and grant your group access, and then you may need to sign out and back in for it to take effect. If Care Fund isn’t in your launcher, or you open it and get “Access Denied,” that’s almost always one of these. See Getting Access to Apps and Extensions.

Finding Your Way Around

Open Care Fund from the app launcher. Everyone has one page:

• My Election — your contribution, and everything you can do to it

If you also process other people’s elections you will see All Elections and Settings as well. Those are covered in Administering the Care Fund.

How an Election Moves

Every contribution is an election, and it carries a status badge wherever it appears.

Status	What it means
Pending HR	Signed and submitted. Waiting for HR to process it.
Active	Approved. The deduction is running.
Change Pending	You signed a new amount. The old one keeps running until HR processes it.
Cancellation Pending	You signed a cancellation. Deductions continue until HR confirms.
Cancelled	Stopped. You can enrol again whenever you want.
Rejected	HR did not approve it. Any note they left appears on the card.
Completed	A one-time donation that has been processed.

The page also shows the stage you are at as a short progress line — Submitted, then HR Review, then Active.

Choosing How to Give

With nothing set up, My Election offers two cards:

• Recurring Per-Check — “A fixed amount deducted from every paycheck until you cancel.”
• One-Time Donation — “A single deduction from one paycheck with no ongoing commitment.”

You can hold both at once. A one-time donation sits alongside a recurring election rather than replacing it.

Setting Your Amount

1. Choose Recurring Per-Check or One-Time Donation.
2. Pick one of the quick amounts, or type your own into Per-Check Amount. The hint reads “Any amount between $1 and $500”.
3. Select Continue.

Anything outside that range is refused with “Amount must be between $1 and $500”, and an empty or unreadable entry with “Please enter a valid amount”. The check happens when you select Continue, not as you type.

Reviewing and Signing

The review step restates the amount and offers Change Amount, Back, and Review & Sign Authorization. Selecting the last of those opens Care Fund Payroll Deduction Authorization, marked “Electronic Signature — E-SIGN Act Compliant”.

1. Read the agreement in full — the panel is headed “Agreement — Please read in full before signing”.
2. Under Type your full legal name to sign, type your name.
3. Tick both acknowledgement boxes.
4. Select Sign & Submit Authorization.
5. A final Confirm Your Election panel appears. Read it and select Confirm & Submit, or Go Back.

Your typed name has to match the name your employer holds

The field hints “Must match your name on file” with that name beside it, and anything else is refused with “Name does not match.” The comparison ignores capitalisation but nothing else, and there is no override — if the name on file is wrong, ask HR to correct it first.

Signing is two steps, and there is no way to withdraw afterwards

Nothing is submitted until you select Confirm & Submit on the second panel. Once it is in, an election sitting at Pending HR offers no Change Amount and no Cancel Election — those appear only once it is Active. If you need to stop something you have just submitted, contact HR directly.

Your Active Election

Once HR approves it, My Care Fund Election shows your Per-Check Contribution with its status badge, and a document icon that opens what you signed. Selecting the card opens Care Fund Election, which holds:

• Election Details — Per-Check Deduction, Pending Change, Submitted, Effective Date and Reviewed By
• Amount History — every amount this election has run at
• View Signed Document, Change Amount and Cancel Election

Changing or Cancelling

Both need their own signature, and both apply only to an active election.

1. Open the election and choose Change Amount or Cancel Election.
2. For a change, enter the New Per-Check Amount and select Next: Sign Authorization.
3. Sign as before, then confirm.

The election moves to Change Pending or Cancellation Pending. Your existing deduction keeps running until HR processes it — a cancellation is not immediate, and deductions already taken are not returned. A new amount has to differ from the current one, or it is refused with “New amount must be different”.

One-Time Donations

With a recurring election already running, Donate Now adds a single extra contribution. It is a separate record with its own signature and its own HR approval, and it does not change your recurring amount. While it waits it shows as One-Time Donation with “Awaiting HR processing”, and becomes Completed once processed.

Your Signed Authorization

Every signature is kept. The document icon opens a record showing your details, the election, the full agreement text as it stood when you signed, and the signature block. Print / Save PDF keeps your own copy.

Where your employer connects Care Fund to its HR system, the same document is filed to your employee record automatically when you sign.

Contribution History

Below your current election, History lists everything that has finished — cancelled elections, rejected ones, and processed one-time donations — each marked One-Time or Recurring with the date it was submitted. Use Show and Hide to expand it.

Troubleshooting

Care Fund isn’t in my launcher

Solutions: three things have to be true. Check them in order.

1. An administrator has enabled Care Fund in the App Store.
2. Your group has been granted access to it.
3. You have signed out and back in since that change. See Getting Access to Apps and Extensions.

It says my name does not match

Solutions:

• Type the name exactly as the hint shows it, including middle names or initials. Capitalisation does not matter; spelling and spacing do.
• Where the name on file is wrong or out of date, ask HR to correct it. Nothing in Care Fund can override the comparison.

I can’t change or cancel my election

Solutions:

• Change Amount and Cancel Election appear only while the election is Active. At Pending HR, Change Pending or Cancellation Pending there is nothing to select.
• If you need to stop something before HR has processed it, contact HR directly.

It says I already have an active election

Solutions:

• You can hold one recurring election at a time, and “You already have an active Care Fund election” counts one that is still waiting on HR. Wait for it to be processed, then change the amount rather than enrolling again.
• A one-time donation is not blocked by this — use Donate Now.

My election has said Pending HR for a while

Solutions:

• Approval is HR’s, and nothing on this page can advance it.
• Check the card for a note. A rejected election shows the reason where HR left one.
• Contact whoever administers the Care Fund for your organization.

It’s approved but not on my paycheck

Solutions:

• A deduction starts on the first full pay period after HR approval, so a payroll run already in progress will not include it.
• Check Effective Date in the election details — that is the date HR approved it.

Related Articles

• Administering the Care Fund — For the people who process elections and configure the app
• Requesting a Phone with the Employee Phone Program — The other payroll authorization you may be asked to sign
• Getting Access to Apps and Extensions — Start here if Care Fund is missing or you see “Access Denied”